{"id":830,"date":"2023-04-29T22:48:18","date_gmt":"2023-04-30T02:48:18","guid":{"rendered":"https:\/\/somosliving.com\/shipping-returns\/"},"modified":"2024-11-14T14:29:40","modified_gmt":"2024-11-14T19:29:40","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/somosliving.com\/fr\/shipping-returns\/","title":{"rendered":"Exp\u00e9dition et retours"},"content":{"rendered":"

Politiques d’exp\u00e9dition:<\/p>\n

    \n
  1. Nous sommes fiers d’offrir un service de livraison au Canada et aux \u00c9tats-Unis pour tous nos meubles haut de gamme.<\/li>\n
  2. Les frais d’exp\u00e9dition sont inclus dans le prix.<\/li>\n
  3. Profitez de notre service de livraison sans tracas, o\u00f9 nous nous occupons de la logistique et veillons \u00e0 ce que vos meubles arrivent en toute s\u00e9curit\u00e9 \u00e0 votre porte.<\/li>\n
  4. Veuillez pr\u00e9voir un d\u00e9lai de livraison de 2 \u00e0 4 semaines pour tous les articles en stock, car chaque pi\u00e8ce est soigneusement inspect\u00e9e et emball\u00e9e pour garantir son \u00e9tat impeccable \u00e0 l’arriv\u00e9e.<\/li>\n
  5. Notre \u00e9quipe d\u00e9di\u00e9e vous tiendra inform\u00e9 tout au long du processus d’exp\u00e9dition et vous fournira des informations de suivi pour vous faciliter la t\u00e2che.<\/li>\n
  6. Livraison internationale. Nous ne livrons qu’au Canada et aux \u00c9tats-Unis. Toutefois, les clients internationaux peuvent faire livrer leurs commandes \u00e0 un transitaire de leur choix situ\u00e9 au Canada.<\/li>\n<\/ol>\n

     <\/p>\n

    Politiques de retour:<\/p>\n

      \n
    1. Chez Somos, nous voulons que vous aimiez votre achat. Si, pour quelque raison que ce soit, vous n’\u00eates pas satisfait, nous offrons une politique de retour dans les 5 jours ouvrables, avec preuve d’achat.<\/li>\n
    2. Pour effectuer un retour, veuillez contacter notre service client\u00e8le dans les 5 jours ouvrables suivant la r\u00e9ception de votre meuble \u00e0 l’adresse info@somosliving.com<\/li>\n
    3. Les retours doivent \u00eatre effectu\u00e9s dans leur \u00e9tat et emballage d’origine, et les frais de retour sont \u00e0 la charge du client. Une photo de confirmation doit \u00eatre envoy\u00e9e \u00e0 info@somosliving.com et confirm\u00e9e avant de d\u00e9terminer un transporteur d\u00e9sign\u00e9.<\/li>\n
    4. Si vous d\u00e9cidez d’annuler votre commande, veuillez nous en informer rapidement. Les remboursements sont accord\u00e9s pour les commandes annul\u00e9es avant l’exp\u00e9dition de notre entrep\u00f4t.<\/li>\n
    5. Une fois l’article retourn\u00e9 re\u00e7u et inspect\u00e9, nous proc\u00e9derons \u00e0 un remboursement, \u00e0 l’exclusion des frais d’exp\u00e9dition initiaux, dans un d\u00e9lai de 5 \u00e0 7 jours ouvrables.<\/li>\n
    6. Les articles en solde et les accessoires sont des achats finaux et ne peuvent \u00eatre retourn\u00e9s.<\/li>\n
    7. Si vous recevez un article endommag\u00e9, nous vous demandons d’en informer notre service client\u00e8le dans les trois jours ouvrables suivant la r\u00e9ception \u00e0 l’adresse info@somosliving.com. Notre objectif est d’assurer votre satisfaction, c’est pourquoi nous prendrons rapidement des dispositions pour un remplacement ou un remboursement.<\/li>\n
    8. Commandes internationales : Les articles exp\u00e9di\u00e9s aux \u00c9tats-Unis ou au Canada peuvent \u00eatre retourn\u00e9s. Pour les articles exp\u00e9di\u00e9s dans d’autres pays, veuillez nous contacter. Les frais de retour pour les commandes internationales sont \u00e0 la charge du client.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Politiques d’exp\u00e9dition: Nous sommes fiers d’offrir un service de livraison au Canada et aux \u00c9tats-Unis pour tous nos meubles haut de gamme. Les frais d’exp\u00e9dition sont inclus dans le prix. Profitez de notre service de livraison sans tracas, o\u00f9 nous nous occupons de la logistique et veillons \u00e0 ce que vos meubles arrivent en toute […]<\/p>\n","protected":false},"author":4,"featured_media":472,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/wysiwyg.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-830","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nExp\u00e9dition et retours - SOMOSLIVING<\/title>\n<meta name=\"description\" content=\"Exp\u00e9dition & retours chez Somos : livraison s\u00e9curis\u00e9e \u00e0 Montr\u00e9al, retours simples et garanties, pour vous offrir une exp\u00e9rience d\u2019achat en toute s\u00e9r\u00e9nit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/somosliving.com\/fr\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exp\u00e9dition et retours - 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